How can
we help?
Answers to the most common questions are below. Can't find what you're looking for? Write to us — we usually reply within 24 hours.
Subscriptions & refunds
Your subscription is managed through your App Store / Google Play account. On iOS go to Settings > your Apple Account > Subscriptions; on Android, Play Store > Profile > Payments & subscriptions. Refund requests are handled by Apple or Google.
14-day free trial
Try Premium free for 14 days — no card required, and nothing is charged when the trial ends. The trial is available once per device.
Linking your partner
Share your pairing code (COUPLE-XXXXXX) from Profile > Connections. Once your partner enters the code and you approve, your calendar, memories and lists start working together.
Password & sign-in
Forgot your password? Use "Forgot Password" on the sign-in screen. If you signed up with Google or Apple, you can also set a password for email sign-in via Account & Settings > Create Password.
Deleting your account
In the app, go to Account & Settings > Delete Account. Your account is permanently deleted after 7 days; you can change your mind and recover it by signing in during that window.
Detailed guideDownload your data
Get a copy of all your data — profile, preferences, memories, lists and calendar — from Account & Settings > Download Your Data.
Still need help?
Didn't find your answer? Write to us directly — our support team usually replies within 24 hours. For bug reports, including your device model and app version helps us help you faster.
[email protected]Most answers live
inside the app
Download Duosy for free and start exploring — we'll handle the rest together.